Frequently Asked Questions
Everything you need to know about our sustainable essentials.
What materials do you use in your clothing?
We prioritize the planet by using GOTS-certified organic cotton, TENCEL Lyocell, recycled nylon, and ethically sourced Merino wool.
How should I care for my Organic Basics items?
To prolong the life of your garments and save energy, we recommend washing at 30°C, using eco-friendly detergent, and avoiding the tumble dryer.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Please note that for hygiene reasons, underwear must be returned in its original unopened packaging.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress.
Are your factories ethically certified?
Absolutely. We only partner with factories that ensure safe working conditions, fair living wages, and no child labor, often holding certifications like SA8000 or SEDEX.